Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. These condition requirements do not prevent you from reporting a defective, damaged, or incorrect item.

To start a return, contact b'cause LLC at support@bcause.design. Items sent back without first requesting a return will not be accepted. If your return is accepted, we will provide instructions on how to send your package.

Approved returns should be sent to:
b'cause
c/o EFS Receiving Department
807 Airport Access Rd., Unit D
Traverse City, MI 49686
United States

Return shipping

Customers are responsible for return shipping costs when the return is not due to a product defect or an issue with the product. If your item is defective, damaged, or incorrect, contact us before shipping it back. b'cause will cover the return shipping cost for those returns and provide return instructions.

Damages and issues

Please inspect your order upon receipt and contact us promptly if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (including special orders or personalized items). Please contact us if you have questions about your specific item.

Sale items and gift cards are not eligible for change-of-mind returns. This does not limit any rights you have under applicable law, including rights relating to defective or incorrect products.

Exchanges

The fastest way to get a different item is to return the item you have and, once the return is accepted, make a separate purchase for the new item. For defective, damaged, or incorrect items, contact us to arrange an appropriate resolution.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you may have a statutory right to cancel your purchase within 14 days of receiving your item without giving a reason, subject to applicable legal exceptions. Contact support@bcause.design to exercise this right and receive return instructions. Nothing in this policy limits your statutory consumer rights.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact support@bcause.design.